New Computer Aided Dispatch (CAD) System Goes Live 24th Feb 2021

16 Feb 2021 5:23 PM | Anonymous member (Administrator)

The RFS has been developing a new Computer Aided Dispatch (CAD) system to manage the process of dispatching incidents.

The new CAD system will speed up our response time to incidents by ensuring the nearest and most appropriate resources are dispatched.

There are a number of significant changes the new CAD system will bring including:

  • it will be appliance based rather than Brigade based - so the nearest, most appropriate appliance will be dispatched regardless of traditional Brigade boundaries
  • it will rely on the Automatic Vehicle Location (AVL) technology previously deployed on RFS vehicles to determine which appliance to dispatch
  • the new CAD will integrate with the CAD systems used by other emergency services. Initially this will only be FRNSW but it may include NSW Ambulance in the future which will speed up responses to medical emergencies
  • the new CAD system will integrate with the Status Panels previously installed in RFS vehicles. This means you can simply press the appropriate button to indicate your status - responding / on scene etc. You can still do this by radio as well
  • work is underway to integrate the CAD system with member availability in the RFS Activ app

While there is a lot changing in the background things should be pretty much the same for us when we get a pager message or RFS Activ message. It should just get to us faster and with fewer hand-offs which should mean we can better serve our community.

Views expressed on this website do not necessarily represent those of the NSW Rural Fire Service. During an emergency, do not rely on information placed on this site, please reference the NSW RFS website at, or call 1800 NSW RFS for emergency information. This site is not monitored 24/7.

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